Refund Policy
Our transparent approach to billing and satisfaction.
Last Updated: March 2026
1. General Terms
VidaNexus AI provides digital SaaS tools. Due to direct AI compute costs, refund terms are structured to be fair.
2. Credit Package Refunds
Credit packages are refundable within 24 hours of purchase if less than 2% of credits have been consumed.
3. Service Malfunctions
System generation failures will automatically or manually restore consumed credits back to your wallet.
4. Contact For Refunds
To request a refund, contact us at [email protected] with your order reference number.